Design Lead at Snap driving innovative marketing initiatives across consumer and developer - focused products. Collaborating with teams to elevate design quality and storytelling in campaigns and partnerships.
About the role
- Senior UX Manager guiding UX Designers to deliver digital experiences for Vanguard's sales technology. Collaborating with teams to empower sales professionals and drive business growth through innovative designs.
Responsibilities
- Lead the UX strategy and design for innovative sales technology products supporting Vanguard’s Financial Advisor Services (FAS) Sales teams and intermediary clients
- Guide a team of UX Designers and UX Strategists to deliver best-in-class digital experiences that empower sales professionals and drive business growth
- Shape and evolve the design discovery process in a dynamic, high-impact environment, leveraging frequent user research and feedback from sales stakeholders
- Manage discovery, conceptualization (sketches/wireframes), visual design, information architecture, and interaction with a precise eye for detail on execution
- Drive progress of AI-driven discovery models and agentic tools
- Organize, prioritize, and track work; develop and iterate leadership methods to ensure efficiency
- Facilitate design thinking exercises with users, clients, product partners, and business stakeholders to gather observations and insights
- Work with the product management team to create a product roadmap that includes a prioritization schema and a proposed schedule for introducing new features and capabilities
- Provide guidance to product teams and collaborate with user experience designers to determine appropriate research strategies and approaches for critical product questions
- Develop relationships with business leads across a product family and educate executives on user experience capabilities as a strategic asset
Requirements
- Expert in all areas of user experience design (information architecture, interaction design, visual design, prototyping, content, UX measurement)
- A high degree of creativity, empathy, passion, and problem-solving ability
- Proven leadership experience managing and developing UX teams, ideally within sales technology or B2B environments
- In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing)
- Proven experience solving complex communication problems and designing world-class experiences for large-scale programs
- Expert communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization
- Proven ability to lead a team to success
- Ability to turn failures into successes
- Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design
- Experience leveraging generative AI tools to gain efficiencies within the product design lifecycle
- Experience using design thinking approaches in product design and research
- Experience in financial services or financial applications a plus
- Strong understanding of sales processes, CRM systems, and the unique needs of sales professionals a plus
- Comfortable working through ambiguity in a fast-paced agile environment
Benefits
- Hybrid work schedule: Tuesdays, Wednesdays, Thursdays on a Vanguard campus and Mondays and Fridays remote
- Opportunities for cross-team collaboration and engagement with Vanguard’s global design community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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