Head of UX leading ClickBus's user experience strategy for web and app products, ensuring excellent marketplace experiences and integration with business metrics.
Responsibilities
Lead ClickBus's UX strategy and vision, ensuring excellence across Web and App product experiences.
Evolve the marketplace and e-commerce experience with a focus on conversion, repeat purchases, retention, and NPS.
Connect UX to business metrics, working in close collaboration with Product, Engineering, and Data teams.
Lead and develop the Product Design, UX Research, and UX Writing teams, raising craft quality and design system consistency.
Drive AI-First Design initiatives, incorporating artificial intelligence into key journeys (e.g., conversational interfaces, chatbots, personalization, and recommendation).
Foster a culture of experimentation, rapid prototyping, and continuous user validation.
Ensure consistency across mobile (iOS/Android) and web experiences with an omnichannel approach.
Requirements
Strong experience in marketplace and/or e-commerce, especially with complex journeys (search, comparison, checkout, post-purchase).
Proven experience in App and Web products, including mobile-first products and high-traffic environments.
Experience with AI-driven features such as conversational interfaces, chatbots, copilots, or personalized experiences leveraging generative AI.
Enthusiasm and hands-on practice with AI-First Design, including rapid prototyping, advanced Figma usage (including Figma Make or AI-assisted tools), and continuous experimentation.
Previous experience leading UX/Design teams.
Strong data orientation and focus on business metrics.
Experience working in high-complexity, fast-growth environments.
Benefits
🥘 Meal/Food allowance: R$ 1,000.00/month credited to the Flash card (Flexible Benefits)
💻 Home office allowance: R$ 141.16/month credited to the Flash card (Flexible Benefits)
💰 Flexible benefits: R$ 200.00/month credited to the Flash card (Flexible Benefits)
🚐 Busonauta Traveler: Our exclusive benefit for Busonauta team members — R$ 2,000.00/year to use for purchasing bus tickets in the APP or WEBSITE
🚋 Transport allowance (Vale Transporte)
🅿️ Parking
🏥 SulAmérica Health Insurance: no co-pay and no monthly fee
🦷 SulAmérica Dental Insurance
👶 Childcare assistance for parents
🤰 6-month maternity leave and 30-day paternity leave
🔒 Life insurance
🏋️♀️ Wellhub and TotalPass
💸 Annual profit-sharing (PLR)
🏖️ Birthday day off
🐶 Petlove corporate benefit
🩹 Pharmacy assistance
🧑🦽 Support for employees with a child with disabilities
📚 Partnerships with educational and leisure institutions
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