About the role

  • Head of UX leading ClickBus's user experience strategy for web and app products, ensuring excellent marketplace experiences and integration with business metrics.

Responsibilities

  • Lead ClickBus's UX strategy and vision, ensuring excellence across Web and App product experiences.
  • Evolve the marketplace and e-commerce experience with a focus on conversion, repeat purchases, retention, and NPS.
  • Connect UX to business metrics, working in close collaboration with Product, Engineering, and Data teams.
  • Lead and develop the Product Design, UX Research, and UX Writing teams, raising craft quality and design system consistency.
  • Drive AI-First Design initiatives, incorporating artificial intelligence into key journeys (e.g., conversational interfaces, chatbots, personalization, and recommendation).
  • Foster a culture of experimentation, rapid prototyping, and continuous user validation.
  • Ensure consistency across mobile (iOS/Android) and web experiences with an omnichannel approach.

Requirements

  • Strong experience in marketplace and/or e-commerce, especially with complex journeys (search, comparison, checkout, post-purchase).
  • Proven experience in App and Web products, including mobile-first products and high-traffic environments.
  • Experience with AI-driven features such as conversational interfaces, chatbots, copilots, or personalized experiences leveraging generative AI.
  • Enthusiasm and hands-on practice with AI-First Design, including rapid prototyping, advanced Figma usage (including Figma Make or AI-assisted tools), and continuous experimentation.
  • Previous experience leading UX/Design teams.
  • Strong data orientation and focus on business metrics.
  • Experience working in high-complexity, fast-growth environments.

Benefits

  • 🥘 Meal/Food allowance: R$ 1,000.00/month credited to the Flash card (Flexible Benefits)
  • 💻 Home office allowance: R$ 141.16/month credited to the Flash card (Flexible Benefits)
  • 💰 Flexible benefits: R$ 200.00/month credited to the Flash card (Flexible Benefits)
  • 🚐 Busonauta Traveler: Our exclusive benefit for Busonauta team members — R$ 2,000.00/year to use for purchasing bus tickets in the APP or WEBSITE
  • 🚋 Transport allowance (Vale Transporte)
  • 🅿️ Parking
  • 🏥 SulAmérica Health Insurance: no co-pay and no monthly fee
  • 🦷 SulAmérica Dental Insurance
  • 👶 Childcare assistance for parents
  • 🤰 6-month maternity leave and 30-day paternity leave
  • 🔒 Life insurance
  • 🏋️‍♀️ Wellhub and TotalPass
  • 💸 Annual profit-sharing (PLR)
  • 🏖️ Birthday day off
  • 🐶 Petlove corporate benefit
  • 🩹 Pharmacy assistance
  • 🧑‍🦽 Support for employees with a child with disabilities
  • 📚 Partnerships with educational and leisure institutions

Job title

Head of UX

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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