Hybrid IT Delivery Manager

at Vanguard

• Job title: IT Delivery Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Malvern, United States

About the role

• Engineering Manager role at Vanguard leading agile teams to deliver critical cloud-native platforms enhancing advisor productivity and client experiences.

Responsibilities

• Hire, evaluate, and supervise crew.
• Provide guidance and training as necessary to develop crew.
• Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Work with product leaders and functional leads to ensure adequate development resources are in place in alignment with strategic goals.
• Provide expert level system analysis, design, development, and implementation of applications and databases.
• Integrate third party products.
• Ensure that expected application performance levels are achieved.
• Identify potential solutions and approve technical solutions proposed by team members.
• Elevate complex technical issues to IT experts.
• Resolve technical problems discovered by testers and internal clients.
• Respond to and resolve technical issues in a timely manner.
• Research issues and perform root cause analysis.
• Ensure consistency of the knowledge and skills, sharing best practices and common challenges in their area and others.
• Maintain current knowledge of IT development methodology, and technical standards.
• Mentor IT staff as new standards are instituted, ensure their usage by team members.
• Owns and maintains delivery timelines for initiative work within the team; can balance multiple initiatives in various stages of development concurrently.
• Communicate with key stakeholders on project issues and implications.
• Understands and can clearly articulate the business value of the work being delivered, translating technical outcomes into client and crew impact.
• Evaluate the impacts of change requests on technologies and effectively persuades and influences others on ideas.
• Provide realistic task and cost estimates.
• Review and approve documentation and diagrams created by IT team members.
• Write documentation, including technical standards and processes.
• Identify opportunities for continuous quality improvement of technical standards, methodologies, and technologies.
• Participate in design, code, and test inspections throughout product life cycle to identify issues.
• Participate as a technical consultant at other project meetings.
• Present technical status and issues at milestone reviews.

Requirements

• Undergraduate degree or equivalent combination of training and experience.
• Graduate degree preferred
• Ability to flex both technical and people management skills
• Strong communication and problem-solving skills.
• Ability to coach developers on technical and leadership development
• Understanding and management of key DevOps metrics
• Driving outcomes in delivery, incident response
• Ability to manage and drive change within a team
• Understanding of how to appropriately leverage AI tools and practices
• Internal Vanguard people who are already sponsored will be considered. No new sponsorships.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options