SMT Manager overseeing financial management and team improvement initiatives. Collaborating with global teams and reporting to management focusing on business strategy.
About the role
- Services Engagement Manager helping customers unlock Notion's full value through onboarding, implementation, and workflow transformation. Leading discovery and delivery while collaborating with cross-functional teams.
Responsibilities
- Help customers unlock the full value of Notion across onboarding, implementation, workflow transformation, and long-term adoption.
- Lead discovery, scoping, positioning, and delivery for Services opportunities.
- Help customers define their Notion operating system and redesign workflows across workspace architecture, integrations, Notion AI, and governance.
- Identify high value customer problems where tailored solutions can drive impact at scale.
- Partner with Product and Engineering to surface learnings and help productize successful patterns back into core product offerings.
Requirements
- 9+ years of experience in Services, Consulting, Solutions Architecture or Engineering, Program Management, or a related customer facing role
- Experience leading large, complex enterprise engagements from pre-sales through delivery
- Strong experience with discovery, solution design, scoping, Services proposal & SOW creation, commercial negotiations, and executive stakeholder management
- Proven ability to manage multiple work streams and navigate ambiguity in fast-moving environments
- Experience designing and delivering business process and operating model transformations, with a track record of leading AI enabled workflow transformation
- Ability to communicate effectively with both technical and non-technical audiences, from system administrators to C level executives
- Excellent written communication and presentation skills
- Highly organized, detail-oriented, and comfortable balancing strategic thinking with operational execution
- Familiarity with Notion is a plus
Benefits
- Competitive cash compensation
- Equity
- Health insurance
- Retirement plans
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