Client Services Manager at Sedgwick managing multiple client service programs and relationships. Overseeing customer satisfaction, program procedures, and team performance while ensuring growth and development opportunities.
About the role
- Advice Support Representative assists Vanguard advisors with client service needs and executing account changes. Collaborates with financial advisors to deliver tailored solutions for advised clients.
Responsibilities
- Answer inbound calls, or work on case-based assignments to meet the service and trading needs of both Vanguard advisors and advised clients, that may require research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions
- Partner with financial advisors to execute on multiple planning deliverables related to the managed client experience: onboarding, implementing portfolios, rebalancing, and meeting point-in-time monetary needs
- Ask probing questions to identify client needs and collaborate with financial advisors and other business groups to best meet clients’ service needs
- Develop and maintain current knowledge of Vanguard’s funds, services, and technology, as well as an understanding of current market factors and how they affect Vanguard’s funds and products
- Participate in special projects and perform other duties as assigned
Requirements
- The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before identified start date
- Undergraduate degree or equivalent experience is required
- Interest in financial planning, investment advice, and wealth management (preferred, but not required)
- Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the time frame described in Vanguard’s FINRA Licensing Policy by utilizing resources and support provided by Vanguard
- Ability to maintain an understanding of investment planning methodology and plan implementation strategies
- Learning agility to navigate continuously evolving desktop applications and technology-based advice offers
- Excellent communications skills (both written and verbal)
- Strong analytical, organizational, and time management skills
- Confidence speaking directly with clients
Benefits
- Fully paid training, coaching, and continuous support needed to pass the SIE and FINRA Series 7 & 63
- Acumen building on our products and services to equip you with the expertise necessary to have meaningful conversations with our clients
- Access to learning and development resources to equip, and empower, you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners
- Hands-on coaching by purpose-driven leaders to help you excel in your current role, and prepare you for the next
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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