Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
About the role
- Microsoft Testing Migration Support Engineer supporting enterprise endpoints migration projects. Executing testing, validation, and troubleshooting during Intune managed Azure AD environment transition.
Responsibilities
- Provide Tier 3 support for Intune migration pilots and production waves.
- Execute testing and validation of MECM/MCM task sequences and wipe-and-reload workflows.
- Validate automated Intune enrollment and Azure AD join processes.
- Perform functional testing of Intune configuration profiles, compliance policies, and security baselines.
- Test application packaging, deployment behavior, and detection logic.
- Support manual enrollment and Autopilot workflows for testing and remediation scenarios.
- Troubleshoot escalated imaging, enrollment, application, and policy issues.
- Review logs from MECM/MCM, Intune, Windows, and Azure AD to assist in root cause analysis.
- Document test results, observed issues, and remediation outcomes.
- Support migration pilots, phased rollouts, and post-migration stabilization.
- Collaborate with senior engineers, SMEs, and service desk teams.
- Escalate systemic issues and improvement opportunities to engineering leads.
Requirements
- Active DoD Secret Clearance, with Top Secret eligibility
- CompTIA Security+ CE or equivalent DoD 8570 IAT Level II certification
- Familiarity with DevSecOps software delivery models and Agile methodology
- Microsoft certifications such as MD-102 (Endpoint Administrator Associate) or equivalent preferred
- BS degree and at least 4–6 years of enterprise Windows endpoint support or management experience. Experience can be substituted in lieu of degree
- Experience supporting Windows 10/11 and Intune-managed environments
- Hands-on experience with: Microsoft Intune, Azure AD / Entra ID, Windows 11
- Experience testing or supporting: Intune enrollment workflows, Azure AD join and device identity, Application deployment and basic detection logic, Configuration and compliance policies
- Working knowledge of MECM / MCM, including task sequences and OS deployment
- Working PowerShell skills for troubleshooting and validation
- Ability to analyze logs and diagnostics with guidance from senior staff
- Understanding of DoD and DISA cybersecurity requirements
- Must be able to travel onsite at least 3 days per week.
Benefits
- Not specified
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