Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
About the role
- Customer Success Executive responsible for managing client accounts and facilitating renewals at Totara. Collaborating with senior managers to enhance account strategies and develop strong client relationships.
Responsibilities
- Independently manage a portfolio of agreed client accounts
- Build and maintain positive working relationships with client contacts
- Function as a first point of contact for client communications within assigned accounts
- Proactively schedule and conduct client meetings such as renewals and check ins
- Escalate risks, issues, and opportunities to the Senior Client Relationship Manager as appropriate
- Manage contract renewals for assigned accounts, including client engagement and coordination with internal teams
- Support invoicing and renewal processes to ensure timely billing and payment
- Identify up-sell and cross-sell opportunities and feed into sales pipeline
- Maintain basic revenue forecasts for assigned clients
- Maintain accurate records in the CRM system including accounts, contacts, opportunities, and activities
- Ensure contract data is current and auditable
- Contribute to commercial reporting where required
- Assist in preparing proposals, contracts, and client documentation
- Contribute to marketing campaigns, social media activity, and client communications
- Support client-facing events, webinars, and conferences
- Collaborate closely with Senior Client Relationship Managers to develop account strategies
- Participate in coaching and feedback sessions
- Share learning and contribute to team improvements
- Build product and commercial knowledge to increase contribution over time
Requirements
- Experience in customer relationship management, account management or sales
- Experience/knowledge of the Learning Technology industry, learning management systems (LMS), e-learning platforms, or other educational technologies
- Strong communication and negotiation skills
- Ability to analyse client needs and identify business opportunities
- Proactive, organized, and self-motivated approach
- Basic familiarity with CRM tools and contract management
Benefits
- Enhanced Parental Leave
- Private Healthcare
- Life Insurance 4x Salary
- Professional Development Opportunities
- Annual Wellbeing Allowance
- New Joiner home working set-up allowance
- Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.
Enterprise Customer Success Manager at SOCi leading strategic initiatives and fostering relationships with multi - location brands. Focused on customer success, revenue growth, and partnerships.
Professional in Sales Management in a hybrid role at Pars, focused on building client relationships and enhancing the commercial process.
Customer Success Director acting as site lead for client relationships in South Korea. Managing post - sales execution and driving adoption of IonQ's quantum cloud platform.
Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.
Customer Success Manager working with private hospitals to facilitate the adoption of AI - driven health data solutions. Responsible for client engagement and retention strategies across a large user base.
Specialist in Tableau building advanced dashboards for decision - making using integrated data. Requires 3+ years of Tableau experience and proficiency in data visualization and analytics.
Intern in Customer Success Management at GreenPocket, a smart energy startup. Engaging in projects to improve customer satisfaction and user experience.