Hybrid Agile Delivery Coach

Posted 4 days ago

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About the role

  • Agile Delivery Coach at USG focusing on digital customer experience transformation and Agile principles implementation across teams. Leading Scrum ceremonies and mentoring teams towards high performance.

Responsibilities

  • Serve as a key enabler of Agile transformation and delivery excellence across our Customer Experience Digital Transformation (CXDT) initiative
  • Lead by example, combining hands-on Scrum Master duties with the broader perspective of an Agile Coach
  • Facilitate agile ceremonies, coach and mentor teams, and drive the implementation of scaled Agile frameworks (SAFe) to enhance collaboration, productivity, and business value
  • Champion Agile principles and practices across cross-functional teams, creating a supportive and collaborative culture that drives continuous improvement
  • Facilitate key Scrum ceremonies, ensure clear communication, remove impediments to productivity, and support teams in delivering predictable, high-quality value
  • Work closely with Product Owners, stakeholders, and global counterparts to prioritize work, align deliverables, and adapt Agile processes to evolving business needs
  • Coordinate cross-team collaboration, manage metrics and reporting on project health, and share best practices across the organization

Requirements

  • Bachelor’s degree in Information Systems or related field
  • Minimum 6 years’ combined experience as an Agile Coach, Scrum Master, or Agile Delivery Lead, including successful delivery in digital, or SaaS/cloud environments
  • Certified Scrum Master (CSM/PSM) and SAFe Agilist or SAFe Program Consultant; additional Product Owner or Agile certifications are a plus
  • Hands-on experience coaching, facilitating, and scaling Agile teams (Scrum, Kanban, SAFe), including hybrid and distributed teams
  • Strong familiarity with Agile project management tools (JIRA, Confluence, Azure DevOps, ServiceNow) and metrics tracking
  • Deep understanding of enterprise business systems and experience with cloud technologies or CI/CD pipelines is strongly preferred
  • Proven skill in organizational change, conflict resolution, stakeholder communication, and team development
  • Self-motivated, adaptable, and able to influence without authority in a matrixed environment.

Benefits

  • two medical insurance options
  • vision and dental coverage
  • 401(k) Investment Plan with company match
  • pension plan
  • life insurance
  • accident insurance
  • legal insurance
  • pet insurance
  • paid time off
  • paid holidays

Job title

Agile Delivery Coach

Job type

Experience level

Mid levelSenior

Salary

$100,920 - $134,520 per year

Degree requirement

Bachelor's Degree

Location requirements

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