Agile Delivery Coach at USG focusing on digital customer experience transformation and Agile principles implementation across teams. Leading Scrum ceremonies and mentoring teams towards high performance.
Responsibilities
Serve as a key enabler of Agile transformation and delivery excellence across our Customer Experience Digital Transformation (CXDT) initiative
Lead by example, combining hands-on Scrum Master duties with the broader perspective of an Agile Coach
Facilitate agile ceremonies, coach and mentor teams, and drive the implementation of scaled Agile frameworks (SAFe) to enhance collaboration, productivity, and business value
Champion Agile principles and practices across cross-functional teams, creating a supportive and collaborative culture that drives continuous improvement
Facilitate key Scrum ceremonies, ensure clear communication, remove impediments to productivity, and support teams in delivering predictable, high-quality value
Work closely with Product Owners, stakeholders, and global counterparts to prioritize work, align deliverables, and adapt Agile processes to evolving business needs
Coordinate cross-team collaboration, manage metrics and reporting on project health, and share best practices across the organization
Requirements
Bachelor’s degree in Information Systems or related field
Minimum 6 years’ combined experience as an Agile Coach, Scrum Master, or Agile Delivery Lead, including successful delivery in digital, or SaaS/cloud environments
Certified Scrum Master (CSM/PSM) and SAFe Agilist or SAFe Program Consultant; additional Product Owner or Agile certifications are a plus
Hands-on experience coaching, facilitating, and scaling Agile teams (Scrum, Kanban, SAFe), including hybrid and distributed teams
Strong familiarity with Agile project management tools (JIRA, Confluence, Azure DevOps, ServiceNow) and metrics tracking
Deep understanding of enterprise business systems and experience with cloud technologies or CI/CD pipelines is strongly preferred
Proven skill in organizational change, conflict resolution, stakeholder communication, and team development
Self-motivated, adaptable, and able to influence without authority in a matrixed environment.
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