Client Operations Analyst in Elevate Programme for early careers talent, focused on managing grant processes and operational excellence in Belfast. Working in hybrid environment with training in - person for initial weeks.
About the role
- Handles transactions and ensures compliance in Global Trade & Standby Services and Foreign Exchange banking products. Requires strong analytical skills and client collaboration.
Responsibilities
- Support the processing of GTSS and FX transactions at various stages of the trade life cycle.
- Review, execute, and reconcile trade transactions, payments, settlements, and related documentation.
- Verify transactional completeness and accuracy in alignment with service levels, policies, terms, and procedures.
- Ensure all necessary documentation, materials, and approvals are in place before processing or releasing transactions.
- Identify and resolve discrepancies, including incorrect system setups, fee calculations, or payment terms.
- Partner with IT to troubleshoot system issues and support long-term solutions.
- Communicate with clients regarding outstanding items, invoice clarification, and payment-related questions.
- Collaborate with Relationship Managers and internal teams to validate calculations, prepare Excel templates, and support client needs.
- For Standby Letters of Credit: Ensure regulatory and credit approvals are obtained prior to issuance or release.
- Examine documents for compliance with LC terms.
- Work with RMs, clients, beneficiaries, and internal/external Counsel to structure and finalize complex SBLCs.
- Advise management on developments that may impact processes or departmental operations.
Requirements
- High school diploma or equivalent
- Five or more years of relevant work experience
- Thorough knowledge of fee-based operations, accounting, or trade finance
- Standby Letters of Credit (SLCs) is a plus (either handling them, reviewing documents, or understanding the regulatory and compliance obligations)
- Strong problem-solving and client servicing skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Effective verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Warehouse Associate & Service Technician for a chemical distribution company in Saskatoon. Responsible for chemical handling, service work, and inventory management.
Technical Operations Engineer providing support and troubleshooting for high - value clients in a fintech setting. Collaborate across teams, manage incidents, and enhance expertise in operations and security.
Operations Trainer at OES Equipment, enhancing employee skills through training programs in construction industry. Involved in planning, facilitation, and assessment of various training needs.
Operations & Project Assistant Manager leading Rent Arrears and Debt Recovery functions at LRG. Transforming operational processes, enhancing customer service, and managing team initiatives in a hybrid role.
Operations Team Member at Gateway Services involved in performing cremation - related tasks and ensuring quality service. Join a supportive team providing pet aftercare services in a compassionate environment.
Head of PMO leading planning and governance of business transformation initiatives. Overseeing project management standards and team delivery at Howden, a global insurance group.
Operationstechnischer Assistent supporting operations in a modern hospital. Involves patient care, surgical assistance, and team collaboration in various medical fields.
Imaging Specialist responsible for high - quality digital conversion of physical assets. Operating advanced scanning equipment and ensuring data integrity in a collaborative team environment.
Vice President of Clinical Operations leading clinical operations at Abound Health, strengthening program performance and guiding operational excellence in Michigan.