Care Manager overseeing development and implementation of care plans for clients in their homes. Delivering compassionate support in community and home health environments while collaborating with various professionals.
About the role
- Platform Manager overseeing ongoing system maintenance for the Casper platform at U.S. Bank. Leading the development of a new platform for managing agent sales incentives.
Responsibilities
- Manage and prioritize system maintenance and enhancement requests for the Casper platform.
- Act as a liaison between development teams and business stakeholders to ensure timely delivery of updates.
- Collaborate with upstream product managers to align system improvements with business objectives.
- Monitor platform performance and address operational issues promptly.
- Maintain structured processes and documentation for system changes and enhancements.
- Define and scope requirements for a new incentive management platform.
- Identify and validate agent sales activity, ensuring accurate offer fulfillment and QA processes.
- Develop workflows to transmit incentive data to HR and payroll for timely and accurate payments.
- Collaborate with cross-functional teams to design and implement platform features.
- Drive visioning and strategic planning for platform development and future enhancements.
Requirements
- Bachelor's degree, or equivalent work experience
- Typically one or more years of related experience
- Ability to collaboratively develop and evolve a product backlog
- Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
- Solid understanding of the Lean/Agile mindset
- Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
- Well-developed verbal and written communication skills
- Proficient computer navigation skills
- Standard industry certifications such as SAFe Agile Product Owner is a plus
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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