Account Coordinator at Stephen Gould facilitating client portfolios and order management in a hybrid role. Collaborating with internal teams and external clients for superior service and product solutions.
About the role
- Partner Account Manager driving business growth and managing client relationships at Elavon's Merchant Payment Services. Collaborating with strategic partners and internal teams to optimize processes and enhance service delivery.
Responsibilities
- Directly and through Account Representatives, manage all relationship management activities for clients in the assigned business segment and/or geographical region.
- Ensure that customers receive an optimum level of products and services that fully meet or exceed expectations.
- Ensure that the assigned area attains or exceeds profit objectives through development of new business opportunities and retention of existing profitable relationships.
- Provide high level, responsive, quality service to clientele.
- Maintain and strengthen long-term partnerships, serve as the dedicated advocate, address inquiries, and ensure high-level support to drive revenue growth.
- Collaborate with Elavon’s Portfolio Management team and the partner to identify and execute upsell as well as cross-sell opportunities aligned with partner initiatives, directly contributing to revenue targets.
- Lead efficient onboarding, support, and training efforts with a focus on streamlining workflows and enhancing operational efficiency.
- Travel locally as needed to visit partner offices, conduct workshops, and work closely with partner teams to align on goals and deliverables.
- Collaborate with internal teams to advocate for partner needs and identify opportunities for emerging projects.
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically eight or more years of relevant experience
- Strong understanding of all products and services applicable to target client segment
- Considerable knowledge of applicable policies and procedures
- Advanced knowledge of all organization products and operations
- Demonstrated sales and marketing skills and abilities
- Strong organizational and managerial skills
- Ability to develop and administer budgets
- Effective interpersonal, verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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