Service Transition Manager responsible for negotiating SLAs and ensuring service quality. Supporting IT services delivery in a diverse and inclusive company in the Philippines.
About the role
- Mortgage Branch Manager overseeing mortgage loan originators and driving regional profitability at U.S. Bank. Leading recruitment and training efforts while maintaining a personal pipeline of loans.
Responsibilities
- Assists Mortgage Retail Regional Manager in the leadership and management of Mortgage Loan Originators to achieve production goals, operational excellence, growth and profitability of the region
- Maintains a personal pipeline of retail mortgage loans
- Recruits, interviews and trains elite talent, as well as be pro-active in retaining current employees and managing performance
- Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and current issues
- Communicate business goals, objectives and company performance results to staff
- Promote an effective sales environment through sales training, individual and team coaching, and in the creation of marketing materials
- Act as liaison between U.S. Bank Home Mortgage and other departments/areas of the company
- Establishes collaborative partnerships with other business lines within U.S. Bank
Requirements
- Bachelor's degree, or equivalent work experience
- Two or more years of experience as a Retail Mortgage Loan Originator
- Thorough knowledge of sales and sales strategies
- Well-developed leadership skills
- Excellent verbal and written communication skills
- Well-developed customer service/relations skills
- Demonstrated new business development and relationship management skills
- Thorough knowledge of mortgage products/services, operations, and current market trends
- Minimum two years of supervisory experience preferred
- Experienced in coaching and recruiting a team.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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