Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Manager coordinating operational activities for Mortgage/Consumer Servicing complaints at U.S. Bank. Leading teams while ensuring compliance with corporate policies and effectiveness for internal and external customers.
Responsibilities
- Directly and through staff, manages and coordinates the operational activities for Mortgage/Consumer Servicing complaints
- Ensures quality service and effective operations support for all assigned internal and external customers
- Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees
- Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility
- Participates in the review and improvement of operational systems and procedures relevant to assigned units
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of relevant experience
- Thorough knowledge of operational functions, systems, procedures, various products and/or services supported ie.. Mortgage or Consumer Servicing
- Understanding of applicable Federal and State laws and regulations
- Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal and verbal and written communication skills
- Excellent supervisory and management skills
- Ability to manage multiple tasks
- Ability to lead and motivate a mid-size team in a stressful setting
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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