Hybrid Senior Marketplace Operations Associate

at Built

• Job title: Senior Marketplace Operations Associate
• Job type: Full Time
• Experience level: Senior
• Salary: $100,000 - $120,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nashville, United States

About the role

• Marketplace Operations Associate managing vendor onboarding and order operations in real estate. Contributing to process documentation and automation for efficiency in a growing company.

Responsibilities

• Own the end-to-end vendor onboarding workflow: document collection, compliance verification, payment setup, and training.
• Maintain and improve inspector coverage, performance tracking, and network quality as order volume grows.
• Manage order exception handling, reassignments, and issue resolution day to day.
• Build and maintain dashboards that give the team real-time visibility into order status and operational health.
• Work with the product team to replace manual workarounds with in-product solutions as they become available.
• Partner with the accounting and analytics teams to map, document, and automate a currently manual billing process.
• Own billing accuracy and help drive the transition from a manual monthly cycle to an automated engine.
• Translate documented processes into clear requirements for the product and engineering teams.
• Identify and implement automation opportunities across the team's operational toolkit throughout the year.

Requirements

• 4+ years of experience in business operations, consulting, or a high-growth startup environment with broad, hands-on responsibilities.
• Strong analytical capabilities, including advanced proficiency in Excel or Google Sheets, with the ability to turn data into actionable insights.
• Demonstrated ability to operate independently in fast-paced, ambiguous environments and build structure where no clear playbook exists.
• Proven track record of using data to diagnose problems, identify trends, and drive informed operational decisions—not just report on outcomes.
• Excellent communication skills, with the ability to clearly translate complex operational and technical concepts for both cross-functional stakeholders and non-technical customers.
• Ability to own and drive workstreams end-to-end, influencing cross-functional teams to achieve results.
• Skilled in building and managing customer relationships with professionalism and empathy, confidently navigating conflict and not hesitating to engage directly with customers.

Benefits

• Health insurance
• 401k with match and expedited vesting
• Unlimited PTO policy
• Robust compensation package, including equity in the form of stock options
• Learning Grant program to support ongoing professional development