Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Decision Science Analyst Senior at USAA providing decision support using advanced analytical techniques. Collaborating with teams to drive operational excellence and address business objectives.
Responsibilities
- Provide decision support for business areas across the association.
- Apply mathematical and statistical techniques and/or innovative quantitative analytical approaches.
- Gather, manipulate, and synthesize data, models, and other relevant information.
- Deliver actionable insights that drive operational excellence and quality outcomes.
- Collaborate closely with Claims leaders and business partners.
Requirements
- Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business proven experience. OR advanced degree in quantitative analytics field and 4 years of experience in data/analytics or functional business experience within the respective industry.
- Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.
- Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software.
- Experience with new and emerging data sets, and incorporation into new insights.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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