Technical Support specialist providing global assistance for technical inquiries and issues. Collaborating with teams for continuous improvement and occasional on - site problem - solving.
About the role
- Business Support Analyst Senior analyzing complex business data and processes at USAA. Supporting business operations and strategic business plans in a hybrid work environment.
Responsibilities
- Develops and maintains an understanding of overall complex business functions
- Provides expertise in development of business goals and objectives
- Provides operational support on current complex processes
- Validates information and interfaces with other departments
- Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
- Maintains broad system knowledge
- Assists with the documentation of new and revised departmental procedures
- Gathers information for complex processes, analyzes data and trends, identifies root causes
- Serves as a resource to team members on escalated issues of a routine nature
- Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of experience in end-to-end analysis and/or operations experience
- Advanced knowledge in a wide variety of systems coordination, process/product review initiatives
- Knowledge of business operations and systems/business requirements processes
- Experience facilitating and driving collaboration to common understanding of business requirements
- Knowledge of business analysis tools for example: MS Visio, MS Excel, Tableau, SQL
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
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