Technology and Business Operations Analyst at Morgan Stanley leveraging AI for process efficiencies and automation. Coordinating capital request processes and managing analytics for decision making.
About the role
- Business Process Owner Senior at USAA handling optimization of Glass Roadside and Rental processes. Involves strategic planning, process management, and stakeholder engagement across various locations in the U.S.
Responsibilities
- develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
- applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
- serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
- manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
- identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
- develops communication plans for customers and internal stakeholders
- ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
- utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
- stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
- lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
- provides mentorship and guidance support for team and applicable business partners
Requirements
- bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- hands on experience with Process Mapping and Modeling and creating and validating process documentation
- experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- demonstrated experience with Lean, Business Process Management, or similar methodology
- demonstrated experience with utilizing various systems to collect and analyze data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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