Hybrid Business Process Owner I – Member Digital Communications

Posted last month

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About the role

  • Business Process Owner I coordinating activities for complex processes in USAA member communications. Focusing on performance improvement, risk management, and stakeholder communication.

Responsibilities

  • Plan, direct and coordinate activities for moderately complex and complex processes
  • Understand the process operating objectives, business rules, performance requirements, risks, and controls
  • Support alignment of process to overall experience strategy and vision
  • Develops, sustains, and manages defined business processes
  • Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators
  • Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
  • Develops communication plans for customers and internal stakeholders
  • Utilizes reporting, data, and analytics to measure process and project performance
  • Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives

Requirements

  • Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
  • 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
  • Experience in applying quality management, process improvement, and problem-solving tools and methodologies
  • Hands on experience with process mapping and modeling and creating and validating process documentation
  • Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices
  • Demonstrated experience with utilizing various systems to collect and analyze data

Benefits

  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education

Job title

Business Process Owner I – Member Digital Communications

Job type

Experience level

Mid levelSenior

Salary

$77,120 - $147,390 per year

Degree requirement

Bachelor's Degree

Location requirements

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