Business Process Owner I coordinating activities for complex processes in USAA member communications. Focusing on performance improvement, risk management, and stakeholder communication.
Responsibilities
Plan, direct and coordinate activities for moderately complex and complex processes
Understand the process operating objectives, business rules, performance requirements, risks, and controls
Support alignment of process to overall experience strategy and vision
Develops, sustains, and manages defined business processes
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
Develops communication plans for customers and internal stakeholders
Utilizes reporting, data, and analytics to measure process and project performance
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Requirements
Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in applying quality management, process improvement, and problem-solving tools and methodologies
Hands on experience with process mapping and modeling and creating and validating process documentation
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices
Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Job title
Business Process Owner I – Member Digital Communications
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