Hybrid Product Manager, Subject Matter Expert

at Casa Meta, Lda

• Job title: Product Manager, Subject Matter Expert
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Product Manager (Subject Matter Expert) driving strategic market expansion and operational excellence in life sciences. Collaborating with cross-functional teams to enhance customer engagement and internal capabilities.

Responsibilities

• Conduct comprehensive assessments of existing processes, workflows, and systems to identify areas for improvement and changes required for success in new customer segments
• Develop and maintain detailed process maps, value stream maps, and standard operating procedures (SOPs) to ensure clarity and consistency
• Collaborate with stakeholders to define project scopes, objectives, timelines, and success metrics
• Lead program and product development for new customer segments, including gathering voice-of-customer inputs, pricing expectations, and segment-level profitability
• Build business plans and ROI metrics for sustained profitable growth in new segments
• Develop customer target lists and lead initial outreach efforts
• Support change management initiatives by communicating project goals, progress, and outcomes effectively to all stakeholders
• Develop internal training programs required for successful customer integration.

Requirements

• Bachelor’s degree in biology or related scientific field
• 10+ years of proven experience in process improvement, operations optimization, manufacturing engineering, or operations optimization
• Master’s degree in relevant field preferred
• Recognized subject matter expert with advanced knowledge in biorepository and biobank process design, sample management, sample sequencing, and process validation
• Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously
• Demonstrated leadership skills in coaching, reviewing, and delegating work in a matrix organization
• Excellent communication and interpersonal skills to collaborate effectively across cross-functional teams and engage stakeholders at all levels
• Proficiency in laboratory information management systems (LIMS), and Microsoft Office Suite.

Benefits

• Equal opportunity employer