Assistant Department Manager at Urban Outfitters enhancing customer experience and store performance. Leading team activities, ensuring product flow, and maintaining store standards in Gurnee.
Responsibilities
Initiates conversation with customers as they enter the store and informs them of current promotions and happenings
Contributes to a selling environment by connecting with multiple customers, sharing product information, and maintaining pricing
Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology
Supports the customer in-store pickup process including loading of furniture into vehicles
Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas
Acts as an elevated team member, exercising decision-making skills to enhance store experience
Provides timely and specific employee feedback to create a culture of action and accountability
Helps to impact efficient processing and assists with product placement within a specialized area
Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment
Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Actively participates in daily meetings and takes initiative in communicating store objectives, goals and accountability to store processes
Checks in with leadership to maintain communication and teamwork on completing store objectives, helps to inform associate team
Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone training for associate team
Holds employees accountable to scheduling and timecard company policy
Requirements
Leadership experience
Great communicator able to set clear objectives and follow through
Must be comfortable on a ladder and have ability to lift and push more than 50lbs
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
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