Specialist in Operational Resilience enhancing practices across LSEG. Supporting global compliance and risk management related to resilience frameworks and regulations.
About the role
- Regional Service Delivery Manager managing IT service delivery for TSA at multiple locations. Coordinating with stakeholders to ensure quality support and compliance with TSA mission priorities.
Responsibilities
- Serves as the primary point of contact for IT service delivery across TSA NCR, primarily supporting the End User Services Division (EUSD)
- Organizes, directs, and manages regional IT support personnel to ensure consistent, high-quality service aligned with TSA mission priorities
- Coordinates with TSA leadership and stakeholders to manage escalations, monitor performance, drive process improvements, and ensure compliance with contract requirements
- Provides regular status updates, supports incident resolution, and facilitates the implementation of enterprise IT initiatives within the NCR
Requirements
- Requires BA/BS in a technical or management discipline
- Requires a minimum of 8 years of experience in IT service delivery or operations management
- Requires a minimum of 5 years of experience in multi-site or regional support roles
- Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management
- Proven skills in escalation management, performance monitoring, and process improvement
- Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders
- Possess a Secret clearance
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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