Hybrid Client Operations Executive

at Coda

• Job title: Client Operations Executive
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bristol, United Kingdom

About the role

• Client Operations Executive supporting the setup and delivery of client campaigns for Giftcloud. Working within a global team to ensure client satisfaction and efficient operations.

Responsibilities

• Support the Account team to manage and deliver the Giftcloud service.
• Set up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns to ensure an optimum user experience.
• Create and process orders for clients - including handling large volumes of data.
• Liaise with clients over email, the phone and occasionally face to face.
• Support the customer care team with escalations and refunds while championing best practice in customer service.
• Implement and advise on new customer care processes and improvements to existing processes based on client or customer feedback.
• Onboard new content and audit existing content to ensure accuracy and good customer experience.
• Liaise with gift card providers via email
• Use Google Slides and Google Sheets/Excel to assist the preparation of reports, client presentations, process flows and how to guides where required.
• General administration across all the Giftcloud Platforms
• Meet all agreed performance objectives, including areas for personal development
• Assisting with ad-hoc tasks and supporting with company projects as required

Requirements

• Excellent verbal and written communication skills
• Highly organised with exceptional attention to detail
• Ability to manipulate raw data for use in analysis and campaign delivery
• Proficient user of MS Office and Google Docs
• Works accurately and meets deadlines in a fast-paced environment
• Determined, with an ability to overcome any obstacles presented in a fast paced business
• Remains calm under pressure and exerts a positive influence
• Professional, confident, self-motivated and enthusiastic
• Desire for continuous personal improvement
• Strong problem-solving skills.
• Team player with a proactive and professional attitude

Benefits

• Competitive salary and benefits package
• Workplace pension
• Opportunities for professional growth and career advancement
• A vibrant, inclusive, and collaborative work environment
• Regular team events and social activities
• Flexible working arrangements