Sênior Communications Analyst managing internal communications at a large retail company. Ensuring effective communication channels and organizing internal events and campaigns.
About the role
- Marketing & Communications Intern at Upstream USA, gaining hands-on experience in MarComms. Supporting operations, content marketing, branding & design, and public relations functions.
Responsibilities
- Assist with website content updates via Wordpress CMS
- Assist Marketing operations with administration of HubSpot email marketing system, including monitoring performance of forms, and assisting with projects to improve data cleanliness and operational efficiency.
- Monitor and analyze performance metrics across social media, email campaigns and web traffic, translating raw data into concise actionable summaries for the team (primarily via HubSpot and Google Analytics).
- Extract high-impact quotes from video transcripts to identify “hooks” for target audiences
- Contribute to and organize a centralized MarComms quote database, categorizing assets by theme and audience to streamline future content creation and storytelling
- Develop first drafts of engaging content for LinkedIn ensuring all posts align with Upstream’s brand voice and engagement goals
- Create social media graphics using Canva or Adobe Creative Suite
- Support the organization’s rebrand project by migrating legacy documents into new brand templates
- Support daily news monitoring
- Assist with intranet maintenance and updates
- Support internal newsletter distribution and track engagement metrics (via Google Forms)
- Assist with the collection and analysis of survey metrics from our org-wide retreat (via Google Forms), and prepare presentations to summarize findings for leadership
- Additional duties as assigned
Requirements
- Pursuing a degree in Communications, Marketing or a related field.
- Strong communication skills, both written and verbal
- Detail-oriented with excellent organizational skills
- Ability to maintain confidentiality and handle sensitive information with discretion
- Experience with file management in Google Drive, creating and organizing documents
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Forms)
- Experience with a website CMS (Wordpress, Wix, etc.) and/or and email marketing platform (HubSpot, MailChimp, etc) a plus.
- Enthusiastic about learning and contributing to the MarComms function
Benefits
- Comprehensive benefit package including medical, dental, vision, life insurance
- Long and short term disability
- 401K with a match
- Generous vacation, personal, sick and holiday time off
- Parental leave
- Professional development
- Fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week
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