Onsite Senior Director, Ambulatory and Physician Practices Communications

Posted 17 hours ago

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About the role

  • Senior Director developing and executing communications strategy for Duke Health's ambulatory practices. Responsible for collaborating with senior leaders and ensuring aligned communication strategies.

Responsibilities

  • Develop and execute a comprehensive communications strategy that advances the priorities of DUHS’s ambulatory enterprise and physician practices
  • Provide strategic counsel to senior leaders across the physician practices and ambulatory operations
  • Ensure clear, aligned, and proactive communication that supports patient care, access, patient experience, operational transformation, workforce engagement
  • Partner closely with DUHS and ambulatory leadership to understand key issues, opportunities, and emerging needs across clinics, outpatient centers, and supporting functions
  • Build and execute an internal communications strategy that meets the needs of specialty and primary care practices and a diverse ambulatory workforce
  • Design and lead change communications strategies that support awareness, understanding, adoption, and sustainment of operational and clinical initiatives
  • Support communication strategies that advance patient access, clinic flow, care coordination, and patient experience across ambulatory sites

Requirements

  • Bachelor’s degree in communications, journalism, marketing, public relations, or a related field; master’s degree preferred
  • 10+ years of experience in communications, marketing, or public relations—preferably in healthcare, ambulatory operations, or large complex organizations
  • Experience leading integrated communications strategies with measurable impact
  • Demonstrated ability to partner with executives, clinicians, and operational leaders
  • Strong leadership, collaboration, and project management skills
  • Ability to manage multiple priorities and adapt quickly to emerging needs
  • Exceptional writing, editing, and strategic storytelling skills
  • Communication, analytical and organizational skills generally acquired through completion of a bachelor's degree program in Journalism, Communications, English or a related discipline

Benefits

  • Employee engagement, retention, and culture initiatives
  • Internal communication campaigns that strengthen connection to DUHS values, culture, and system priorities across ambulatory teams
  • Standards for brand, design, accessibility, and compliance

Job title

Senior Director, Ambulatory and Physician Practices Communications

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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