About the role

Support Engineer providing IT support for international clients at UPGREAT AG. Managing tickets and ensuring client systems are stable with a focus on Microsoft environments.

Responsibilities

You log, qualify and triage incoming tickets quickly and accurately, ensuring efficient follow-up processing
You independently and solution-orientatedly handle incidents as part of 1st level incident management so our users can resume work as quickly as possible
For more complex issues, you hand cases over to our Systems Engineers and remain a reliable point of contact, staying closely involved
By performing standard changes within the responsibility of the Service Desk & Onsite Support team, you actively contribute to the stability of client environments
You maintain and manage user and computer accounts, access rights and applications to ensure IT functionality
As a communicative hub, you keep our users transparently informed about the status of their requests, building trust and satisfaction
During on-site assignments — whether for scheduled support days or short-notice ad-hoc tasks — you impress with a professional presence and turn our clients into true fans
As the first point of contact in the Service Desk, you are available to our users by phone and email and ensure smooth operations during shift work (Monday to Friday, 07:00–18:00)

You have completed vocational training as an IT specialist (Informatiker EFZ) or, as a career changer, you bring relevant professional experience
You have professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support — ideally at an IT service provider
Your IT knowledge is broad-based, particularly in Microsoft system environments
Proficiency with Windows operating systems, Microsoft Office products, Microsoft 365 and standard software is part of your daily routine
You also bring knowledge in Windows Server and its roles/functions, Active Directory, Exchange Server, Citrix and network environments
German is your native language and you have good English skills
You enjoy direct customer contact and demonstrate a strong service-oriented mindset
High resilience and flexibility are among your strengths, as is an excellent ability to organize yourself
A strong sense of responsibility and duty is a given for you
A category B driving licence is mandatory

You will find a company culture based on our values of humanity, competence and enthusiasm — people are at the centre of what we do
You will be part of a dynamic and collegial team of 140 employees — collaboration, mutual support and individual strengths matter here
An attractive and exciting area of responsibility with plenty of scope for design awaits you — taking responsibility and helping shape things is part of our culture
We offer flexible working arrangements so you can balance your professional and private life effectively
You will work in modern offices with ergonomically equipped workstations — so you can feel comfortable and work focused
With progressive social benefits we provide security — we cover 55% of your pension fund contribution as well as the contribution to the daily sickness benefit insurance
Your development matters to us — we support your further training and actively accompany you on your professional path
We value your performance — you will therefore benefit from attractive fringe benefits such as free parking, a birthday gift and special discounts with partners