Support Engineer providing IT support for international clients at UPGREAT AG. Managing tickets and ensuring client systems are stable with a focus on Microsoft environments.
About the role
- Technical Support role in field operations specializing in blade repair. Providing technical inputs, assessing blade damage, and mentoring service teams in a global firm.
Responsibilities
- Provide precise technical inputs to the Planning team
- Assess and prioritize blade damage repairs
- Deliver first-line expert technical support to Service teams
- Collaborate closely with global technical counterparts
- Validate and configure blade work instructions
- Identify appropriate spare parts and technical documentation
- Perform on-site guidance, mentoring, and quality control
- Document all repair actions thoroughly
- Participate in client-facing discussions to resolve technical issues
- Provide technical assessments and arguments to the Sales team
- Proactively capture field learnings and recurring failure modes
Requirements
- Technical education such as Electrical or Mechanical
- An engineering background would be beneficial
- Strong background in blade repair techniques and best practices
- Extensive expertise in blade repair
- Advanced PC skills - SAP, Microsoft Office
- Good knowledge of composites
- Good communication skills in English, both oral and in writing
Benefits
- Health insurance
- Retirement plans
- Mentoring and guidance during blade inspections and repairs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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