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Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.
About the role
- Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.
Responsibilities
- Day shift, Australian hours (yes, really)
- Hybrid setup, because commuting daily is a personality test
- Work alongside genuinely smart engineers (the good kind, not the ego kind)
- Real ownership of client environments, not just “close ticket, move on”
- Clear growth path, we actually promote from within
- Enough variety to keep things interesting, without chaos
Requirements
- Providing remote and phone-based support to Australian clients
- Acting as the technical SME for your assigned environments
- Supporting servers, desktops, and applications across Microsoft environments (AD, Azure, Entra, M365)
- Working across cloud, backup, AV and virtualisation platforms like HyperV, Citrix and Veeam
- Handling a mix of Level 2 and Level 3 issues across a broad tech stack
- Collaborating with project engineers and escalation teams to maintain best-practice environments
- Documenting everything properly (future you will be grateful) and using AI to make what you do more efficient
- Strong experience in end-user support and Active Directory
- Solid knowledge of Windows Server, Azure, M365 and Entra
- Exposure across infrastructure, from desktop to firewall (LAN/WAN included)
- Experience working in an MSP or multi-client environment (you’ve seen things)
- Familiarity with ticketing systems and customer service principles (Connectwise experience is particularly valued)
- Excellent communication skills, you can explain tech without sounding like a robot
- A genuine desire to help people, not just close tickets
Benefits
- Hybrid working arrangements
- “Never Stop Growing”, 10 paid study days per year + cert support (yes, we pay for exams)
- HMO from day 1 + 1 dependent (with dental)
- Free Uprise access, including 1:1 coaching with qualified professionals
- Day shift, weekends off*, 25 days paid leave annually
- Employee referral program (₱ 20,000)
- MVP award (₱ 10,000)
- Social events, EOFY & Christmas parties
- Profit sharing* and loyalty bonuses*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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