Technical Support role in field operations specializing in blade repair. Providing technical inputs, assessing blade damage, and mentoring service teams in a global firm.
BY
Onsite Support Engineer – Fulfilment, Demand, Order Optimization, Enterprise Supply Planning, PLSQL
Posted 21 hours ago
About the role
- Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.
Responsibilities
- Gathering, analyzing, and understanding technical and functional issues reported by customers or consultants, and driving these towards effective solutions and fixes
- Working closely with regional customers and internal stakeholders—including consultants, support and cloud operations, infrastructure, security, and product development teams—to implement and support designed products and solutions
- Ensuring business requirements are met while maintaining product supportability and delivering a high level of customer satisfaction
- Understand and triage critical/complex customer issues, conducting any necessary technical research, and create knowledge articles for recurring cases
- Provide direction and inputs for Root Cause Analysis and proposes prevention ideas
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Contribute to achieve site reliability engineering KPI targets
- Drive and executes operational improvements (ex: automation, process changes etc.)
- Communicate product and solution expertise to internal teams and customers
- Understand the SaaS offering, features, and functionality deployed for a given customer
- Work closely with Product Development to improve product quality
- Engage early in implementation and work on case deflection.
Requirements
- Minimum 3-5 years of experience in customer facing SaaS supply chain solution support / consulting
- Devops Knowledge in BlueYonder Planning products will be added advantage
- Experience working with Blue Yonder products, specifically Supply Chain Planning solutions (Enterprise Supply Planning, Supply Chain Planner, Demand, Fulfillment, Sales and Operation Planning, Order Promiser…)
- Experience with Oracle database/Sql and/or WebLogic, Java preferred
- Understanding of scripting languages – Unix Shell Scripting, PowerShell, Python, etc.
- Programming language experience in Java/J2EE concepts – JDBC, C++
- Supply chain domain experience and exposure to DevOps is preferred
- Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience
- Demonstrates strong analytical and problem-solving skills
- Knowledge of operating systems (e.g., Windows, UNIX, LINUX)
- Snowflake knowledge is an addition.
- Must have excellent communication and interpersonal skills to interact with global customers, business users and internal personnel, with an emphasis on follow-through and reporting
- Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams, customers and partners
- Leads by example demonstrating professionalism during internal and external conversations, understands cultural differences and diversity
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
- Must be self-motivated and a quick learner - adapt to new technologies, platforms, and integrations
- Able to work flexible hours, including evenings and weekends, as warranted by critical situations or to manage customer escalations.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Support Engineer providing IT support for international clients at UPGREAT AG. Managing tickets and ensuring client systems are stable with a focus on Microsoft environments.
Temporary Project & Data Support Analyst assisting Professional Services team with project coordination and data analysis tasks using Excel and AI tools.
Support Engineer managing customer interactions and engineering tasks related to product and software enhancements. Conducting demonstrations and troubleshooting while ensuring client satisfaction from Turkey.
Software Support Technician responsible for first - and second - line support of software applications at iKnowHow Group. Collaborating with teams and assisting users for optimal software functionality.
Intern supporting customer success at Plan A with AI bot optimization. Engaging in technical support, documentation, and sustainability initiatives in a hybrid working environment.
IT Junior Support Analyst ensuring clients maintain access to their critical information assets. Collaborating with professionals to keep ahead of industry trends while receiving exceptional service and support.
Senior Technical Support Specialist providing technical support for ad tech solutions in India. Working with an international team to resolve technical issues and enhance customer satisfaction.
Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.
Technical Support Associate providing advanced technical support for clients at Fiserv. Resolving complex issues while collaborating with internal teams on finance technology systems.