Hybrid Deputy Team Lead – Customer Service, Store Support

at BLUME2000 SE

• Job title: Deputy Team Lead – Customer Service, Store Support
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Norderstedt, Germany

About the role

• Stellvertretende Teamleitung im Kundenservice bei BLUME2000, verantwortlich für Projekte und Teamoptimierungen. Unterstützung in der Filialorganisation und Kundenbetreuung sowie Mitgestaltung von Abläufen.

Responsibilities

• You are responsible for your own projects and contribute ideas to further develop and optimize our branch service processes together with the team
• After successful onboarding, you will independently take on tasks on behalf of the Team Lead — allowing you to take on active responsibility and grow both professionally and personally
• You are the friendly voice on the phone for our stores and customers and find the right solution for every inquiry
• You ensure our stores are always well supplied — from coordinating with central warehouses to managing movable furnishings
• You organize everything related to new store openings: from procuring necessary accessories to purchasing inventory items
• You handle hotel bookings and travel expense reports for our store teams and always keep an overview

Requirements

• You have completed commercial vocational training and have experience in customer service
• You are interested in leadership responsibilities and have experience in project management
• You work carefully and conscientiously and never lose track even when handling many tasks
• You are highly organized, solution-oriented, and tackle challenges with initiative
• You are able to empathize with others and communicate empathetically — both internally and externally
• You are confident using Outlook and other common tools and use them routinely in your daily work.

Benefits

• Flexible working: One home office day per week and flexible working hours for your work–life balance — our office is staffed from 8:00 to 17:00, and this time window is fairly distributed among the team (5 colleagues)
• A permanent contract and performance-based compensation
• Culinary extras: Free breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
• Modern workplaces: Inspiration from our co-working spaces and innovative, green meeting rooms
• Opportunity to shape your role: Flat hierarchies, an open company culture, and exciting projects
• Floral perks: 20% employee discount plus regular seasonal cut flowers, plants and décor items for your home
• A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform