Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer Support Specialist at AMBOSS improving medical care experiences for users. Engaging with users through multiple support channels to enhance platform utilization.
Responsibilities
- Support users via multiple channels (Zendesk, phone, social media)
- Advise on optimal use of the platform
- Stay informed about product changes
- Collaborate on product and process improvements
- Collect customer feedback and update internal databases
- Support process improvements and marketing projects
Requirements
- Excellent German language skills and good English proficiency
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Patience when handling complex or sensitive cases
- Familiarity with a variety of software and digital tools
- Experience in customer support and/or healthcare is a strong plus
Benefits
- Employee benefits supporting financial, physical, and mental well-being
- Positive work–life balance
- Innovative work environment
- Recognition and appreciation for employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Platform Support Specialist providing 24/7 technical support and incident management for Vista’s Cloud and SaaS clients. Collaborating globally to resolve issues and improve platform expertise.
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