Retail Sales Consultant at Telstra providing exceptional customer service and guidance on tech solutions. Collaborating with team to meet sales targets and enhance customer experience.
About the role
- Assistente do Sucesso do Cliente responsible for onboarding and supporting student success. Engaging with students to enhance their educational experience at the company.
Responsibilities
- Welcome: Lead the onboarding of new students, ensuring they know how to make the most of our platform.
- Partnership: Act as the student's voice within the company, holding regular meetings to understand their needs and challenges.
- Prevention: Identify signs of low engagement or dissatisfaction, taking proactive measures to ensure the student completes their studies successfully.
- Education: Support the creation of educational materials and communications that make the student's experience easier.
- Continuous Improvement: Monitor satisfaction metrics and share best practices to raise the quality of our delivery.
Requirements
- Education Experience: Previous experience with higher education or corporate learning routines.
- Knowledge: Basic understanding of academic processes (enrollment, monitoring/follow-up, certificates).
- Skills: Excellent written and verbal communication, exceptional organizational skills, and strong attention to detail.
- Education: Bachelor's degree completed or in progress.
Benefits
- Swile card (meal/food allowance)
- Medical and dental insurance
- Telepsychology support (mental health)
- Cultural allowance
- Transportation voucher or fuel allowance
- Company-provided meals + afternoon snack
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Part Time Customer Service & Sales Consultant at Telstra store assisting customers with tech solutions. Not just sales, but also enhancing customer telecommunications experiences.
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