Hybrid Account Operations Tech 3

at The University of New Mexico Health Sciences Center

• Job title: Account Operations Tech 3
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $41,305 - $51,621 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Albuquerque, United States

About the role

• Account Operations Tech 3 handling complex billing issues at UNM Medical Group. Performing analyses, customer service calls, and providing guidance to other techs in billing resolution.

Responsibilities

• Under general supervision, performs a variety of complex functions to resolve involved billing problems and issues, and maintains appropriate ledgers.
• Handling patient customer service calls, responding to patient customer service inquiries and complaints, addressing patient billing questions and concerns, managing patient account resolution including filing insurance, and processing patient payments.
• Researches and provides reports on resolved invoices.
• Performs complex analyses of patient accounts, patient payments, and remittance advices from third-party payers; posts complex account adjustments, transfers, and other actions.
• Initiates correspondence to responsible parties or third-party payers, as applicable.
• Provides day-to-day guidance and mentorship to lower-level Patient Accounts Techs, as appropriate.

Requirements

• High school diploma or GED with at least 5 years of experience that is directly related to the duties and responsibilities specified.
• Completed degree from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
• Verification of education and licensure (if applicable) will be required if selected for hire.

Benefits

• Competitive Salary & Benefits
• Insurance Coverage: Includes medical, dental, vision, and life insurance.
• Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.