Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analyst providing analytical information in health sector for Unimed. Focused on supporting decision-making with data validation and report generation.
Responsibilities
- Perform analyses of area indicators to ensure accurate information through data validation and deliver reports within established deadlines.
- Create strategic indicators for operational areas to monitor processes and generate action plans.
- Prepare presentations and create reports, pivot tables, formulas, and charts.
- Conduct studies together with team members, proposing ideas and solutions.
- Generate routine and ad-hoc indicators.
- Develop management reports and routine dashboards, as well as ad-hoc dashboards under guidance and upon request.
- Validate information, ensuring data accuracy.
Requirements
- Bachelor's degree in Business Administration, Accounting, Statistics, or a related field.
- Proficient in Microsoft Office (Excel, PowerPoint).
- Knowledge of BI tools, such as Tableau, is desirable.
Benefits
- Candidates with disabilities are considered for all positions.
- We value diversity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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