Hybrid Junior Relationship and Business Analyst

Posted 3 weeks ago

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About the role

  • Analista de Relacionamento e Negócios Júnior na Unimed, atendendo clientes e buscando novas oportunidades de negócio em São Paulo. Solucionando problemas e garantindo a satisfação do cliente.

Responsibilities

  • Relationship and Customer Service: Provide end-to-end support to small and medium-sized clients, brokers, Unimeds and administrators via phone, WhatsApp, email and meetings. Responsible for analyzing requests, resolving issues and ensuring customer satisfaction.
  • Prospecting and Commercial Support: Identify and assist in negotiating new business opportunities, participate in meetings and plan activities to acquire members/enrollments for existing or new clients.
  • Management and Compliance: Assist in analyzing data and documents to ensure that plan implementation and reimbursement processes comply with ANS requirements and the CNU system. Includes eligibility analysis and potential fraud detection.
  • Communication and Support: Deliver and support presentations for clients and beneficiaries, present health plans and advise on their use. Actively participate in the implementation of new plans within client companies.

Requirements

  • Bachelor's degree in Marketing, Business Administration, Accounting, Statistics, or a related field.
  • Experience in customer relationship roles for health and/or dental products at carriers, insurers, administrators or benefits consultancies.

Benefits

  • Inclusion and/or support for people with disabilities (PWD) and diversity.

Job title

Junior Relationship and Business Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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