Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
About the role
- IT Audit Co-op role focused on evaluating technology risks and controls at Fidelity. Working on audit teams to help execute complex reviews and communicate findings to management.
Responsibilities
- The IT Audit Co-op works on an audit team evaluating technology risks and controls
- Helping to execute complex audit reviews
- Communicating issues and findings to management
- Devising solutions for business improvements
- Following-up on corrective actions
Requirements
- Working towards a cyber security, information security or IT risk/ assurance Masters degree GPA of 3.0 or higher (overall and in major)
- Bright, innovative, energetic, and eager to learn
- Strong problem solving and analytical skills while having a positive attitude and being goal driven
- Demonstrable leadership experience in school, extracurricular activities, and/or work settings
- Team player who takes initiative and works constructively with others to achieve team goals
- Ability to work on multiple tasks and manage priorities and workload
- Strong presentation, written, and interpersonal communication skills
- Knowledge in two or more of the following areas is preferred: Network and systems security, Programming/Scripting Language (Python, PowerShell, Perl, SQL, Java), Application security and DevOps, Cloud computing (AWS, Azure), Containerization and virtualization, Databases (Oracle, DB2, SQL Server), Web services/ APIs (.Net, HTML, XML, JSON)
Benefits
- Ongoing training and personal development time to prepare you for long-term career growth and success
- Ongoing coaching and feedback from your direct manager, including career development guidance
- Access to cutting edge tools and technology
- Opportunity to work in a team environment, with a culture of collaboration, partnership and sharing of ideas
- Access to a variety of employee resource groups and volunteer opportunities within the local community
- Networking opportunities with Fidelity leaders and colleagues across the organization and region
- Onsite fitness and wellness centers as well as company subsidized healthy meal options at our onsite cafeterias
Job title
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