Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
About the role
- Data Quality Analyst enhancing reports for business intelligence in a financial group. Defining quality strategy and collaborating with analysts and developers to drive improvements.
Responsibilities
- Help define, implement and continuously improve the team’s quality standards and practices
- Carry out assigned quality controls with diligence and precision
- Document report production procedures and map out our processes
- Analyze the defect log, identify recurring root causes and recommend optimizations to improve performance and operational stability
- Develop quality controls (for example, validation scripts)
- Contribute to writing and executing test cases for new report development and technical enhancements
Requirements
- Bachelor's degree in computer science or a related field
- A minimum of two years of relevant experience in quality assurance
- Experience with Jira and Xray
- Knowledge of French is required
- Knowledge of SQL, VBA and SAS
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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