Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analista Júnior de S&OP supporting planning processes and ensuring data accuracy at Unidas. Collaborating across departments to enhance operational efficiency and decision-making.
Responsibilities
- Ensure accuracy and timely updates of databases and reports used in planning routines and daily decision-making;
- Consolidate and validate information from multiple business areas, ensuring consistency between sources and alignment of assumptions;
- Perform analyses and monitor area KPIs and related areas (e.g., purchasing, operations, implementation), identifying deviations, trends and improvement opportunities;
- Maintain and improve forecast databases (inflow/outflow), including version control, standardization and documentation of rules and assumptions;
- Update operational assumptions (e.g., occupancy, turnover, capacity, productivity) and support the team in closing cycles with reliable inputs;
- Support the S&OP cycle (data collection, consolidation, analyses, meeting materials, and decision recording);
- Ensure data quality and basic governance: checks, reconciliations, handling inconsistencies and continuous improvement of the used database.
Requirements
- Currently pursuing a bachelor’s degree in Business Administration, Accounting, Statistics, Engineering or related fields;
- Advanced Excel skills;
- Basic PowerPoint knowledge;
- Agility and strong organizational skills;
- Clear and concise communication;
- Execution-oriented mindset;
- Inquisitive and questioning profile.
Benefits
- Medical insurance;
- Dental insurance;
- Life insurance;
- Transportation voucher;
- Meal and/or food allowance;
- Pharmacy card;
- WellHub (wellness program);
- Employee discounts club;
- Flex card;
- Profit and Results Program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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