Technical Support Engineer at Wisdom AI ensuring flawless data connections and prompt logic. Engaging with customers to diagnose issues and providing high - precision answers through innovative AI solutions.
About the role
- Junior Support Analyst engaging in technical support and assistance for Unicred employees. Fostering a collaborative environment with a hybrid work model.
Responsibilities
- Provide employee support services;
- Handle support tickets related to requests and incidents, applying workarounds for known issues;
- Clarify questions and provide guidance to employees;
- Route tickets and respond within SLA timeframes;
- Create and update the Knowledge Base;
- Escalate critical issues to Level 2 (L2) support;
- Create scripts for low-complexity adjustments to the database/system;
- Maintain contact with employees of the cooperatives;
- Participate in or propose automation initiatives for Support, aiming for productivity gains and more proactive/predictive support.
Requirements
- University degree completed or in progress;
- Office Suite proficiency;
- Experience in technical support;
- Desirable: knowledge of SQL, Grafana, and log analysis;
- Knowledge of ticketing tools and SLA management.
Benefits
- Profit-sharing (PPR);
- Meal and food allowance;
- Private pension plan with employer contribution;
- Life insurance;
- Medical and dental plans (employee and dependents);
- Childcare/babysitting allowance;
- Home office / hybrid work allowance;
- Gympass;
- English Pass;
- Zenklub (emotional and mental wellbeing platform) - extendable to dependents;
- Day off on your birthday;
- Day off on children’s birthdays;
- Extended parental leave;
- No dress code.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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