Payroll Analyst responsible for US payroll processing for over 9,000 employees through Workday. Ensures compliance with multi - state payroll taxes and regulations in a hybrid work environment.
About the role
- Implementation Lead managing payroll projects for small business customers. Building a new payroll implementation team while ensuring customer satisfaction and timely deliveries.
Responsibilities
- Own a portfolio of customer implementation projects, ensuring timely go-live and activation.
- Oversee and support the books of business managed by each Implementation Specialist, ensuring consistent standards and outcomes across the team.
- Maintain a clear overview of project statuses, risks, and success metrics for both personal and team portfolios.
- Set clear, measurable expectations for each team member, ensuring alignment with team and company KPIs.
- Conduct regular 1:1 check-ins to review progress, address risks, and support ICs with action plans for at-risk accounts.
- Use data and dashboards to monitor performance, identify issues early, and drive timely interventions.
- Drive process improvements by identifying inefficiencies and implementing changes that enhance team efficiency and reduce time-to-go-live while improving go live percentages.
- Ensure high levels of customer satisfaction throughout the implementation process, measured by CSAT or other feedback mechanisms.
Requirements
- Significant experience in customer-facing SaaS/B2B roles (e.g., implementation, consulting, CSM) and people leadership experience.
- Experience owning and delivering a portfolio of customer projects with predictable outcomes.
- Proven hands-on German payroll implementation experience and a solid understanding of end-to-end payroll processes (Germany is required; additional countries are a plus).
- Ability to lead payroll software implementations end-to-end, combining strategic oversight with hands-on execution to unblock the team and de-risk delivery.
- Strong capability to translate payroll requirements into implementation decisions with a focus on automation and process optimisation, while ensuring accuracy and compliance outcomes.
- Ability to collaborate effectively with local payroll experts and cross-functional teams where country-specific payroll requirements impact delivery.
Benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
- Make an impact on the environment and society with 1 (fully paid) Impact Day
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
- We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
Job title
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