Hybrid Vice President – Learning Experience Design

at Unboxed Training & Technology

• Job title: Vice President – Learning Experience Design
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Richmond, United States

About the role

• Vice President overseeing the Learning Experience Design at Unboxed, driving innovation and team development while delivering impactful learning solutions.

Responsibilities

• Lead, mentor, and develop a multidisciplinary LXD team (instructional designers, developers, animators, graphic designers) at all career stages.
• Cultivate a culture of creativity, excellence, collaboration, and continuous learning within the team.
• Establish performance expectations, career pathways, and professional development frameworks aligned with organizational goals.
• Inspire teams by connecting daily work to client impact and company success.
• Build and monitor delivery processes including learning design quality standards, templates, and review processes that ensure consistency, effectiveness, accessibility, and learner engagement across all deliverables.
• Ensure clear scoping, resource planning, budget management, and on-time delivery of all client projects.
• Monitor team utilization, workflow, and capacity, adjusting staffing plans to meet pipeline demands.
• Oversee the design and quality of blended learning experiences — including eLearning, interactive video, simulations, instructor-led solutions, and mixed-reality immersive experiences.
• Define and champion the future vision for learning experience design, incorporating emerging technologies like AI, microlearning, interactive simulations, and data-driven personalization that advance Skill Agility®.
• Partner with cross-functional leaders (Consulting, Sales, Technology, Operations) to evolve Unboxed training products and custom solutions.
• Drive research into learning science, modern adult learning principles, and instructional trends to ensure Unboxed remains at the forefront of experiential learning.
• Manage delivery budgets, staffing models, and resource forecasts to meet revenue, margin, and utilization goals.
• Identify opportunities to optimize costs, improve delivery efficiency, and enhance profitability.
• Support strategic business planning by providing data, insights, and recommendations related to delivery performance.
• Serve as a thought partner to internal leadership and client partners, translating business objectives into compelling learning experiences.
• Serve as a senior point of escalation for client engagements, ensuring exceptional communication, problem-solving, and relationship management.
• Collaborate with internal and external stakeholders to ensure alignment throughout the project lifecycle.
• Represent Unboxed externally in thought leadership venues (conferences, webinars, industry events) to elevate our design philosophy and brand.

Requirements

• 10+ years of experience in instructional design, learning experience design, or related fields, including 5+ years managing teams.
• Proven experience designing and delivering large-scale, multi-modality learning solutions in a creative, project-based environment.
• Strong understanding of learning science, adult learning principles, UX for learning, and emerging technologies (e.g., AI, analytics, immersive training).
• Demonstrated experience managing team utilization and capacity in partnership with operations/ project management.
• Experience leading learning experience or content development teams in a professional services environment.

Benefits

• Unboxed team members benefit from our comprehensive compensation and rewards program which includes:
• Competitive salary and benefits
• Ample paid time off – 5 weeks PTO (pro-rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
• Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization