Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- New Customer Care Specialist at TVH maintaining effective relationships with customers. Handle inbound/outbound communications, ensure client satisfaction, and identify sales opportunities.
Responsibilities
- Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
- Develop low value, new and/or inactive customers.
- Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.
- Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.
- Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.
- Notify customers of all backordered items and provide delivery dates.
- Communicate with customers to gather necessary claim information.
Requirements
- A minimum of 2 years of experience in inside sales, customer support, or a related role with a strong focus on cold calling and lead generation.
- Demonstrate expertise in cold calling techniques, effectively qualifying leads, and acquiring new customers to drive sales growth.
- Have a solid understanding of the material handling and industrial parts industry, including key products, customer needs, suppliers, and vendors.
- Exhibit excellent relationship-building skills to engage prospects, handle objections, and convert leads into loyal customers.
- Show proficiency in leveraging ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems to track leads, manage pipelines, and optimize sales strategies.
Benefits
- You’ll be part of a people-centric culture, where your well-being matters.
- Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%.
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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