Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
About the role
- New Customer Care Specialist at TVH maintaining effective relationships with customers. Handle inbound/outbound communications, ensure client satisfaction, and identify sales opportunities.
Responsibilities
- Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
- Develop low value, new and/or inactive customers.
- Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.
- Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.
- Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.
- Notify customers of all backordered items and provide delivery dates.
- Communicate with customers to gather necessary claim information.
Requirements
- A minimum of 2 years of experience in inside sales, customer support, or a related role with a strong focus on cold calling and lead generation.
- Demonstrate expertise in cold calling techniques, effectively qualifying leads, and acquiring new customers to drive sales growth.
- Have a solid understanding of the material handling and industrial parts industry, including key products, customer needs, suppliers, and vendors.
- Exhibit excellent relationship-building skills to engage prospects, handle objections, and convert leads into loyal customers.
- Show proficiency in leveraging ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems to track leads, manage pipelines, and optimize sales strategies.
Benefits
- You’ll be part of a people-centric culture, where your well-being matters.
- Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%.
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
Bilingual Customer Care Coordinator for healthcare domain handling client inquiries via calls and emails. Ensuring adherence to protocols and providing top - notch customer service.
Customer service role for handling inquiries, providing product support and maintaining customer data. Working in a friendly environment with opportunities for professional growth.
UAS Drone Program Support Specialist supporting unmanned aviation systems program operations. Collaborating with teams for process improvements and compliance in the aviation sector.
Customer Service representative handling customer inquiries and support services at VR PLUS Bank. Promoting regional development through quality customer interactions and service solutions.
Customer Support position at Porsche responsible for addressing customer inquiries through various channels. A key role in enhancing customer engagement and satisfaction for Porsche products.
Project Manager overseeing technical and commercial aspects of sprinkler renovation projects at GFA. Engaging in customer communication and coordinating repair orders while ensuring contractual compliance.
Monteur für den Kundenservice zuständig für Wartung und Inbetriebnahme von Brandschutzanlagen. Zusammenarbeit mit Kunden und Durchführung von Umbauten sowie Reisetätigkeit erforderlich.
Electrician handling installations and maintenance of fire protection systems. Supporting customer service with electrical installations across various projects in the Munich area.