Sales Support Specialist enabling insurance growth through sales acquisition process. Building strong relationships with customers and supporting sales culture.
About the role
- Customer Support Representative serving USA Sales channel, providing assistance with inquiries, orders, and exceptional service. Collaborating across departments to ensure customer satisfaction and address concerns.
Responsibilities
- Deliver services to customers of the USA Sales channel.
- Solve customer inquiries about price, delivery and part specifications.
- Enter orders and return authorizations via phone and email.
- Develop working relationships with departments across the company.
- Assist with special project to grow sales revenue.
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding product specifications, availability, pricing, and order status.
- Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.
- Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.
- Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Contribute to continuous improvement initiatives by providing feedback on processes and systems.
Requirements
- A minimum of 2 years of experience serving customers via phone and email.
- Proven experience in a customer service or support role, preferably within a sales-oriented environment.
- Knowledge and competence in Microsoft Office and/or Google Suite.
- Knowledge and experience with order entry and navigating websites.
- Ability to organize, prioritize, and multi-task in a fast-paced, changing environment to meet customer demands.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.
- A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.
Benefits
- Tuition reimbursement
- 401(k) match up to 6%
- On-site preschool
- On-site restaurant
- Professional development opportunities
- Access to LinkedIn Learning
- In-house/external training courses
- Fitness/social area
- Employee gardens
- Regular team get-togethers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.
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