Clinical Relations Partner improving patient care quality and experience at Intermountain Health by managing complaints and quality improvement initiatives. Coaching caregivers in service recovery and compliance management.
About the role
- Partner Services Coordinator at Uniworld facilitating client relationships and supporting sales team. Responsible for administrative tasks and maintaining client records to enhance sales efforts.
Responsibilities
- Support assigned Strategic Account Managers with day-to-day field sales needs.
- Responsible for maintaining and updating client records and lists in Longitude and Salesforce, including notes regarding group business, other potential opportunities, and any relevant changes.
- Update agency and agent details including online portal access and/or trouble any existing issues.
- Assist in new agent/new agency registration and Uniworld University.
- Responsible for sales phone calls, emails, and fostering client relationships to proactively drive sales.
- Assist our partners with Marketing collateral material to help promote our brand.
- Update agency consortium affiliations.
- Review all assigned inboxes daily and action requests accordingly.
- Address all incoming Sales calls/requests in a timely manner.
- Assist with inquiries regarding Travel Agent bookings on select departures.
- Provide consistent feedback to the Manager of Partner Services on partner issues and/or suggestions that are frequently requested.
- Work on Ad Hoc projects such as reporting, competitive analysis, and/or other sales related projects as required.
- Assist Account Managers on agent training as needed.
- Work on other duties as assigned to best support agency sales and the brand.
Requirements
- Must possess excellent communication (written and oral) with internal stakeholders and partners.
- Interpersonal and problem-solving skills.
- Must be proficient in Windows, Word, Excel and PowerPoint.
- Experience with Salesforce or other CRM platforms.
- 2+ years in Travel industry preferred.
- Sales and Marketing experience is desirable.
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