Hospitality Manager at 160over90 managing client requests and program briefs, developing sourcing strategies, and collaborating with service teams.
About the role
- Assistant General Manager supporting retail store operations and ensuring exceptional customer experience at Trulieve. Collaborating with the General Manager to maintain compliance and achieve performance metrics.
Responsibilities
- Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
- Maintain brand standards in visual merchandising
- Ensure consistent regulatory compliance with all state specific regulations
- Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
- Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
- Monitor and maintain store inventory
- Responsible for handling and resolving patient issues and escalations when on duty
- Maintain professional working relationships with business partners
- Assist the General Manager in managing labor budget to meet the needs of the business
- Maintain strict confidentiality and compliance
- Perform other tasks that have been assigned by management
Requirements
- Two years of related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
Benefits
- A comprehensive benefits package including paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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