Detection & Investigation Analyst Lead with PNC in the Zelle Fraud organization. Responsible for analyzing suspicious activity and minimizing fraud risk across customer transactions.
About the role
- Commercial Loan Servicing Analyst identifying and resolving complex issues in commercial lending portfolios, providing quality service and risk management. Collaborating with teams to improve processes and performance.
Responsibilities
- Identify, assess, research, and resolve complex issues related to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios
- Follow procedures and conduct follow-up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met, and escalate potential issues to senior analysts/management
- Lead/support project-oriented work efforts of problem identification and resolution, performance, productivity improvement and quality enhancements and delivery
- Proactively participate and assist with cross-training within the department and maintaining written procedures
- Exhibit superior knowledge of banking policies and procedures as well as a cross-functional understanding of all regulatory/compliance requirements for risk mitigation and monitoring
- Act as a catalyst for change in making recommendations for streamlining functions and processes
- Motivate, train, counsel, and encourage lower-level teammates' consistency of operations
- Observe, measure and delegate daily workload to ensure Service Level Agreement adherence and work with technology teams on enhancements
- Develop positive communication and relationships with peers, partners, and external clients
Requirements
- Bachelor’s Degree or work related experience, or equivalent education and related training
- Five years of training or work-related experiences in business, finance, lending, compliance/risk or operations
- Expert ability to identify, analyze, and resolve issues and draw sound conclusions
- Proficient in basic computer applications such as Microsoft Office software products
- Professional, courteous, and effective verbal and written communication skills
- Adaptability to changing & competing priorities based on business needs and conditions including strong time management, problem solving and organizational skills and the ability to work independently
- Ability to initiate positive change, and coordinate or direct the activities of others; which may include training fellow associates
- Ability to work and participate in a mutually supporting teamwork environment
Benefits
- medical, dental, vision, life insurance, disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- 10 days of vacation (prorated)
- 10 sick days (prorated)
- paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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