Hybrid Social Media Campaigns Support Lead

at TruePoint Communications

• Job title: Social Media Campaigns Support Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Social Media Campaigns Support Lead at TruePoint Communications overseeing day-to-day social campaigns. Leading campaign documentation, client contact, and reporting with cross-functional teams involvement.

Responsibilities

• Own day-to-day campaign execution across social platforms—keeping deliverables accurate, on time, in scope, and aligned to campaign plans.
• Build and maintain campaign documentation (SOWs, T&Cs, campaign guides, contest/sweepstakes docs, tracking sheets) and keep tools/resources organized (Teams, Monday.com, trackers).
• Serve as a key client contact, providing clear status updates via calls and written communication; responding quickly to requests for campaign info, documentation, reporting, and ad hoc needs.
• Monitor social channels daily to surface high-value opportunities, engage using approved brand voice, and provide real-time support during campaigns.
• Lead reporting and insights, producing end-of-campaign recaps with performance, learnings, and recommendations; supporting weekly/monthly/quarterly reporting and social listening/trend analysis with analytics partners.
• Coordinate cross-functionally and operationally, partnering with Community, Creative, and Intelligence teams; managing winner selection/outreach/fulfillment and onsite prize distribution auditing, time/expense tracking, and process/training updates.

Requirements

• 2+ years of experience in social media, digital marketing, community management, or campaign coordination within an agency or similar fast-paced environment.
• Strong organizational and project management skills with the ability to manage multiple concurrent campaigns.
• Excellent written and verbal communication skills, including experience preparing client-ready materials.
• Familiarity with major social platforms (Facebook, Instagram, X, TikTok, LinkedIn, YouTube).
• Experience using social media or project management tools (Sprinklr, Sprout, Monday.com, Teams).
• Preferred Experience supporting social media campaigns, sweepstakes/contests, or community engagement.
• Basic understanding of social analytics or reporting methods.
• Previous experience collaborating across multiple internal teams (Creative, Community Management, Analytics).

Benefits

• Diverse and inclusive workplace
• Equal employment opportunities
• Prohibit discrimination and harassment of any type