Working student in CRM for Healthtech startup in Hamburg. Optimizing systems and supporting data-driven customer engagement strategies.
Responsibilities
You are the interface between Marketing, Sales and our customers.
You help us optimize our CRM systems, manage campaigns and, through smart analyses, ensure our patients receive the best possible care.
You support the planning and execution of CRM activities (Email, SMS, Push) across our platforms.
You maintain our customer databases and ensure high data quality to enable personalized customer communication.
You evaluate CRM performance, create reports and help continuously improve KPIs such as engagement and retention rates.
Together with the team, you identify opportunities for new lifecycle journeys and strategies for long-term customer retention.
You work closely with the Marketing and Sales teams to ensure our CRM system is optimally aligned with our growth goals.
Requirements
You are currently enrolled, ideally in Business Administration, Business Informatics, Marketing or a comparable degree program (at least 3rd semester of a bachelor's program).
Initial practical experience with CRM tools (e.g., Klaviyo, Braze, Customer.io or Salesforce) or in managing customer data.
Strong data-analysis skills and the ability to derive concrete, actionable recommendations from numbers.
Basic understanding of marketing and sales processes.
You work in a structured and reliable way and have a strong hands-on mentality.
You are a team player, a strong communicator and eager to learn quickly in a dynamic startup environment.
Interest in health topics and modern telemedicine.
Fluent German and very good English (our teams are international).
Benefits
Flexibility: Hybrid model (office in Hamburg + home office) and flexible working hours that fit your studies.
You will take on responsibility right away and actively help shape the customer journey for thousands of patients.
Flat hierarchies, fast decision-making and a team that cooks together in the office once a week.
You will be provided with everything you need to work efficiently.
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