Network Operations Centre Engineer ensuring high - quality operations for gaming platform at DigiOutsource, part of Super Group. Focused on real - time monitoring, incident detection, and service restoration during peak events.
About the role
- NOC Engineer monitoring network infrastructure across global platforms for connectivity leader. Collaborating with teams to resolve incidents and improve network performance.
Responsibilities
- Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)
- Act on alarms indicating both service-impacting and potential service-impacting issues
- Initiate and perform troubleshooting of faults and outages across relevant platforms
- Resolve incidents at first line whenever possible, minimizing escalation to second-level support
- Take full ownership of incidents and drive them to resolution and restoration
- Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting
- Ensure accurate and timely documentation during and after incident resolution
- Maintain clear and structured communication with internal and external stakeholders during major incidents
- Track SLA commitments, follow up on progress, and coordinate resolution across teams
- Prepare root cause analysis and outage reports
- Act as a SPOC during planned maintenance and outages
- Configure and contribute to the development of NOC monitoring tools and processes
- Collaborate with internal teams to improve troubleshooting and information sharing
- Contribute to process improvements, knowledge sharing, and team development
Requirements
- 3–5+ years of experience in a Network Operations Center (NOC) or similar environment
- Strong technical expertise in network troubleshooting across IP and/or transmission platforms
- Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
- CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
- Hands-on experience with network monitoring tools, incident handling, and fault management
- Experience working with Linux/Windows environments
- Strong communication skills and ability to collaborate with internal teams and external providers
- Experience in documenting incidents and maintaining clear technical reporting
Benefits
- Continuous learning and career growth opportunities
- Professional training and English/Spanish language classes
- Comprehensive medical insurance
- Mental health support
- Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
- Flexible working hours
- Inclusive and supportive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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