NOC Engineer monitoring network infrastructure across global platforms for connectivity leader. Collaborating with teams to resolve incidents and improve network performance.
About the role
- Network Operations Centre Engineer ensuring high-quality operations for gaming platform at DigiOutsource, part of Super Group. Focused on real-time monitoring, incident detection, and service restoration during peak events.
Responsibilities
- As a Network Operations Centre Engineer, you will play a key role in delivering a high‑quality, resilient, and proactive operations service.
- You will take ownership of real‑time platform monitoring, advanced incident detection, and independent triage.
- You will perform second‑line troubleshooting, drive effective escalation paths, coordinate with engineering teams, and contribute to rapid service restoration during live events.
- You will also be responsible for producing accurate operational documentation and improving incident processes.
Requirements
- A relevant IT qualification or industry certification, such as CompTIA A+ / Network+ or Cisco CCNA, or equivalent intermediate‑level technical certification.
- 3 - 5 years’ experience in an Operations, NOC, or Incident Management environment with a focus on real‑time monitoring, incident detection, and structured escalation.
- 3 - 5 years’ hands‑on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix), including alert interpretation and basic correlation.
- 3 - 5 years’ experience using enterprise ITSM tools such as Jira, ServiceNow, or Freshservice.
- Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident-response workflow in a previous role
- 3 - 5 years’ experience collaborating with engineering, support, platform, or SRE teams in a 24/7 operational or incident‑driven environment.
- Prior experience in environments with rapid changes, live-system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming, streaming, financial trading).
Benefits
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Group Life Cover
- Funeral Fund Benefit
- Income Continuation Benefit
- Medical Aid Subsidy
- Retirement Annuity Subsidy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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