Network Operations Engineer ensuring seamless operation of Cubic³'s global connectivity platform. Troubleshooting complex network issues for IoT devices, automotive solutions, and mobile networks.
About the role
- NOC Analyst supporting critical financial systems for MUFG, a leading global financial organization. Responsible for monitoring, troubleshooting, and automating NOC functions in a fast-paced environment.
Responsibilities
- Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems.
- Provide Tier 1 and Tier 2 support for Windows servers and related technologies.
- Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency.
- Host and manage incident resolution calls on a 24/7 basis.
- Maintain and update weekly and monthly NOC reports.
- Support Active Directory services for secure and efficient user access.
- Respond to alerts, incidents, and service requests promptly to minimize downtime.
- Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems.
- Perform routine checks on network equipment and configurations.
- Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures.
- Follow established incident response and escalation procedures aligned with financial industry standards.
- Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration.
- Contribute to continuous improvement of NOC processes and procedures.
- Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 1–2 years of experience in a NOC or similar role supporting network and Windows server environments
- Strong understanding of networking protocols, hardware, and Windows server administration
- Experience with Active Directory and secure user access management
- Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx
- Scripting experience (PowerShell, Python) and automation mindset
- Excellent problem-solving and analytical skills, with attention to detail
- Ability to work in a fast-paced, 24/7 operational environment
- Strong communication skills for both technical and non-technical audiences
- Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus.
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation, sick days, and holidays
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